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Systems Administrator (Part-Time 20 – 25 hours per week)

Department:IT                                                                    

Reports to:VP Strategy & Innovation                     

The Opportunity:

Helomics is a Personalized Healthcare company located in Pittsburgh, PA. Helomics mission is to improve the standard of care for cancer patients (especially gynecological) through innovative research and development partnerships with pharmaceutical, diagnostic, biotechnology, and academic organizations, leading to better and more personalized treatments and diagnostic technologies cancer. Helomics’ CLIA-certified lab provides clinical testing that assists oncologists in individualizing patient treatment decisions, by providing an evidence-based roadmap for therapy.

 

Position Scope and Focus:

Provide effective software and hardware support and ongoing maintenance to the organization including Desktop, server, cloud and networking infrastructure. Need to ensure that system hardware, operating systems, software systems, and related procedures adhere to company policies and procedures. Focus is on customer support, together with ongoing and continued improvements to IT infrastructure.

 

Duties & Responsibilities, (not limited to):

Duties will include administrative and hands-on tasks:

  • Install and configure OS and software on employee equipment including but not limited to laptops, desktops and phones.

  • Assist end users by resolving, communicating and documenting reported issues.

  • Troubleshoot, repair, recover and document hardware and software failures.

  • Manage the company cloud and virtualized server infrastructure at a virtual colocation, Microsoft Azure and Amazon Webservices

  • Test, apply and monitor OS patches and upgrades on a regular basis to all IT infrastructure as necessary

  • Monitor daily backup operations across all IT infrastructure

  • Ensure standard operating procedures are created and maintained to assure consistent performance of IT-related activities.

  • Recommend solutions, process changes and improvements to business and operational processes in accordance with established change management policies and procedures.

  • Participate in IT-related projects as requested serving as technical expert by sharing knowledge, training and assisting others.

  • Learn and assist in the support of third party applications that are in use across the company.

Qualifications:

  • Education:

    • Bachelor’s or associate degree with a major in computer science, engineering, or information science

 

  • Experience:  

    • 1 – 2 years of experience in managing an IT infrastructure system for a 20+ person enterprise including internal helpdesk functions.

    • Familiarity with:

      • IP Networking, DHCP, DNS, network installation, setup and monitoring Cisco® routers, switches, VPN concentrator, VoIP, firewall

      • Wireless (802.11X) networks

      • Cloud infrastructure such as Microsoft Azure, AWS, Directory-as-a-service, Box etc.

      • Microsoft Windows desktop and server OS

      • Linux based OS, web servers and services (Apache Tomcat™, etc.)

      • Microsoft Office 365 application administration etc.

      • Microsoft Office troubleshooting and support

      • Security management and patching

      • Virus and spyware prevention and removal

  • Desktop and server administration & troubleshooting

    • Demonstrated skill in troubleshooting and mitigating network and system problems

 

Required Skills:       

  • Network administration of a 20+ user network (Cisco networks preferred) with both wireless and WAN users

  • Experience with network services (DHCP, DNS, LDAP, IPSec, SNMP, SSH)

  • Proficiency with Microsoft Office 365 applications

  • Demonstrated capability to create, deploy, monitor and maintain cloud resources at Azure or AWS

  • Tact and sensitivity with confidential information

  • Ability to work independently or in teams

    • Capacity to master new skills quickly, resolve problems efficiently and effectively, and make sound decisions

    • Organization and attention to detail

    • Effective communication and interpersonal skills:

      • Ability to determine user needs and diagnose user issues

      • Ability to provide instruction to users

    • Overall attitude, aptitude, willingness to learn, and a results-oriented approach

If you meet the requirements and are seeking a dynamic, challenging atmosphere, with the opportunity to make a difference to help oncologists and their patients, email your resume to Resumes@Helomics.com with the words “System Administrator- PT” in the subject of the email.